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Degraded

E-Faxing Failure

Feb 08, 2025 at 10:17pm UTC
Affected services
Web Site

Resolved
Feb 09, 2025 at 02:25am UTC

Faxes now appear to be going through as normal.

Updated
Feb 08, 2025 at 11:17pm UTC

It appears faxes are still failing, our fax provider has acknowledged this and has escalated the issue to another team for more technical research.

Updated
Feb 08, 2025 at 10:21pm UTC

Our fax provider has acknowledged the issue and made configuration changes which they report should resolve the issue. We are monitoring to confirm resolution.

Created
Feb 08, 2025 at 10:17pm UTC

Faxes seem to be failing for most senders. This appears to be an issue with a 3rd party fax sender failing to send faxes. We are working with their support team to identify the issue and resolve the situation.